1. Digital products
HA Notion products are delivered digitally. No physical product is shipped.
Depending on the product, delivery may include:
- A downloadable PDF, ZIP file or other digital file.
- A private product-access link.
- A link to a Notion template or workspace.
- Instructions delivered by email or through an order-success page.
2. Delivery timing
Product access normally becomes available shortly after successful payment verification.
Delays can occasionally occur because of email filtering, payment review, technical maintenance or third-party service availability.
Before contacting support, please:
- Confirm that the payment completed successfully.
- Check the inbox associated with the PayPal payment.
- Check spam, promotions and junk folders.
- Allow a reasonable period for email delivery.
3. General refund position
Digital products can often be copied, duplicated or retained immediately after access is provided.
For that reason, purchases are generally treated as final after the digital product has been successfully delivered or accessed, except where:
- The law requires a refund.
- The customer was charged more than once for the same intended purchase.
- The purchased product cannot be delivered.
- The delivered file is materially defective or materially different from its product description.
- HA Notion approves a refund after reviewing the individual circumstances.
Nothing in this policy excludes consumer rights that cannot legally be waived or restricted.
4. Change-of-mind requests
A change of mind, failure to use the product or deciding that the product is no longer needed will not ordinarily qualify for a refund after access has been delivered.
Customers should review the product description, images, included materials, requirements and price before purchasing.
5. Access problems
An access problem does not automatically require a refund when the issue can reasonably be resolved by:
- Resending the delivery email.
- Issuing a replacement access link.
- Correcting a file or delivery configuration.
- Providing reasonable technical instructions.
- Delivering the purchased product through an alternative secure method.
Please allow HA Notion a reasonable opportunity to investigate and correct the issue.
6. Duplicate payments
When the same customer is unintentionally charged more than once for the same product, the confirmed duplicate payment will be refunded.
We may request transaction identifiers or receipts to verify the duplicate charge.
7. Incorrect purchase
Contact HA Notion promptly when you accidentally purchase the wrong product.
Where the original product has not been accessed, downloaded, duplicated or used, HA Notion may consider an exchange, credit or refund at its discretion, subject to applicable law.
An exchange or refund cannot be guaranteed after access has already been used.
8. Compatibility and third-party platforms
Some HA Notion products require third-party services such as Notion.
A refund will not ordinarily be provided solely because:
- The customer does not have a required third-party account.
- The customer’s device or browser is incompatible.
- The customer expected a feature not included in the product description.
- A third-party service changes its interface, pricing, terms or functionality after purchase.
- The customer lacks the knowledge or software needed to use the product.
This does not affect rights relating to materially inaccurate product descriptions or defective delivery.
9. Free resources
Free resources do not involve a product-purchase refund.
When a free-resource link does not work, contact HA Notion so access can be reviewed or restored where possible.
10. Immediate digital delivery
Digital delivery may begin immediately after payment.
Where applicable law requires express consent or acknowledgement before immediate supply of digital content, HA Notion may request that consent during checkout.
Mandatory cancellation or withdrawal rights applicable in the customer’s jurisdiction remain unaffected.
11. PayPal disputes
Customers may have separate rights under PayPal’s applicable buyer protection and dispute-resolution rules.
Before opening a PayPal dispute, customers are encouraged to contact HA Notion so that delivery or product problems can be investigated promptly.
This request does not prevent a customer from exercising rights available through PayPal or applicable law.
12. How to request support or a refund
Send your request to:
Please include:
- Your full name.
- The email address used during payment.
- The product purchased.
- The PayPal order or transaction identifier.
- A clear description of the problem.
- Screenshots or supporting information where relevant.
13. Review process
HA Notion will review the order, payment status, delivery records, product-access history and information supplied with the request.
Additional information may be requested when reasonably necessary to verify the transaction or diagnose an access problem.
Approval or refusal will depend on the circumstances, this policy, PayPal requirements and applicable law.
14. Approved refunds
Approved refunds are normally issued through the original payment method.
Processing time after approval is controlled partly by PayPal, the customer’s bank and other payment providers.
HA Notion cannot guarantee the exact date on which funds will appear in the customer’s account.
15. Access after a refund or reversal
When a payment is refunded, reversed, disputed successfully or otherwise cancelled, the associated product licence and access may be revoked.
The customer must stop using, copying, distributing or sharing the refunded product.
16. Abuse and fraud
HA Notion may refuse a discretionary refund request when there is reasonable evidence of:
- Fraudulent payment activity.
- Repeated abuse of refund or dispute processes.
- Unauthorised distribution or resale.
- False or materially misleading information.
- An attempt to retain the product without paying for it.
This does not limit non-excludable rights under applicable law.
17. Policy updates
This policy may be updated when products, delivery systems, payment methods or legal requirements change.
The latest version will be published on this page with its revision date.
18. Contact
HA Notion
Operated by Hussein Akl
Egypt
husseinakl@hanotion.com